Shop Now USA founders in the first warehouse

Our Story

Shop Now USA was founded in 2018 by college roommates Michael Chen and Rebecca Torres, who shared a vision of revolutionizing the online shopping experience. What started as a small operation in Michael's garage in Dallas has evolved into one of America's fastest-growing e-commerce platforms.

In our first year, we focused exclusively on electronics and tech gadgets, fulfilling orders manually and driving deliveries in Rebecca's old station wagon. Our commitment to personal service and quality products quickly gained us a loyal following in the Dallas area.

By 2020, we had expanded our inventory to include fashion, home goods, and beauty products. We moved into our first warehouse and hired our initial team members, many of whom still work with us today. Through the challenges of the pandemic, we pivoted to provide essential items when they were most needed, strengthening our supply chain and logistics capabilities.

In 2022, we secured our first round of venture funding, allowing us to invest in advanced technology systems and expand our delivery network nationwide. Today, we operate three distribution centers strategically located across the United States, enabling us to reach 95% of American households within two business days.

Through our journey, we've remained true to our founding principles: offering quality products, competitive prices, and exceptional customer service. We're proud of how far we've come, but even more excited about where we're heading.

Our Mission & Values

Mission Statement

At Shop Now USA, our mission is to transform the online shopping landscape by delivering exceptional products and services that enhance our customers' daily lives. We strive to make quality shopping accessible, affordable, and enjoyable for everyone across the United States.

Team meeting discussing company values

Our Core Values

Customer Obsession

We start with the customer and work backward, striving to exceed expectations in every interaction.

Quality Without Compromise

We rigorously vet every product in our catalog to ensure it meets our high standards for quality, durability, and value.

Innovation & Adaptation

We embrace change and continuously seek new ways to improve our service and offerings.

Integrity & Transparency

We operate with honesty in all aspects of our business, from pricing to policies to communication.

Environmental Responsibility

We actively work to minimize our ecological footprint through sustainable practices and partnerships.

Meet Our Leadership Team

The dedicated professionals guiding our company's vision and growth

CEO Michael Chen

Michael Chen

Co-Founder & CEO

Michael leads our company vision and strategic growth initiatives. With a background in computer science and business administration from MIT, he combines technical expertise with entrepreneurial spirit. Michael oversees our technology development and market expansion efforts.

COO Rebecca Torres

Rebecca Torres

Co-Founder & COO

Rebecca manages our day-to-day operations and supply chain logistics. Her experience in retail operations and MBA from Wharton give her unique insights into operational efficiency. Rebecca's leadership has been instrumental in scaling our fulfillment capabilities nationwide.

CTO Aiden Jackson

Aiden Jackson

Chief Technology Officer

Aiden joined us in 2020 to lead our technology infrastructure development. With previous experience at major tech companies and a PhD in Computer Engineering, he has revolutionized our platform's performance and security. Aiden leads our team of developers in creating seamless shopping experiences.

CMO Sarah Kim

Sarah Kim

Chief Marketing Officer

Sarah oversees our brand strategy and customer acquisition initiatives. Her background in digital marketing and consumer psychology has helped establish our unique market position. Sarah previously led marketing teams at several Fortune 500 companies before joining us in 2021.

Our Achievements & Milestones

Shop Now USA headquarters building
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1.5 Million+

Active customers across all 50 states

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12 Million+

Orders successfully fulfilled since our founding

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E-Commerce Excellence Award

Recognized for outstanding customer experience in 2024

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350+ Team Members

Employed across our headquarters and distribution centers

98% Order Accuracy

Industry-leading fulfillment precision

♻️

75% Reduction

In plastic packaging since implementing our sustainability initiative

What Our Customers Say

Customer Jennifer Wilkins
★★★★★

"I've been shopping with Shop Now USA for over two years, and I'm consistently impressed by their selection and service. Last month, I ordered furniture for my new apartment, and not only did it arrive ahead of schedule, but the delivery team helped me set everything up. The attention to detail and customer care is unmatched!"

Jennifer Wilkins

Chicago, IL • Loyal Customer Since 2022

Customer Marcus Rodriguez
★★★★★

"As a tech enthusiast, I'm always looking for the latest gadgets. What sets Shop Now USA apart is their thorough product descriptions and competitive prices. When I had questions about compatibility with my existing setup, their customer service team went above and beyond to help me find exactly what I needed. My go-to online retailer by far!"

Marcus Rodriguez

Austin, TX • Loyal Customer Since 2023

Customer Eleanor Thompson
★★★★★

"I was hesitant to shop online at my age, but my granddaughter recommended Shop Now USA. Their website is surprisingly easy to navigate, even for someone not tech-savvy like me. When I accidentally placed a duplicate order, their customer service fixed it immediately and was so patient with me. Now I recommend them to all my friends at the senior center!"

Eleanor Thompson

Phoenix, AZ • Loyal Customer Since 2023

Ready to Experience the Shop Now USA Difference?

Join over 1.5 million satisfied customers who trust us for quality products, competitive prices, and exceptional service. Whether you're shopping for electronics, fashion, home goods, or more, we're here to make your online shopping experience seamless and enjoyable.